Whistleblowing channel

KIDER STORE SOLUTIONS, S.L. has this Internal Whistleblower Channel on its website(www.kider.com/canal-de-denuncias) that allows reporting irregular conduct in the company.
This channel is available to all stakeholders: employees, people related to the company, customers, suppliers, etc.
At the bottom of this page there is a form to collect the complaints you want to make.
The communication may be made confidentially or anonymously. However, in order to be able to carry out an adequate follow-up, information will be requested in order to contact the complainant, and it is his/her decision to provide it or to make the complaint anonymously.

The Whistleblower Channel is exclusively intended to collect complaints about irregular conduct in KIDER STORE SOLUTIONS, S.L.. Sending a complaint implies expressing the illegal, irregular or inconvenient status of any action carried out in KIDER STORE SOLUTIONS, S.L.
This channel is NOT intended to collect complaints regarding irregular conduct of other entities or within the framework of the activity of other entities whether they are companies, non-profit organizations or any other type of organization, whatever their relationship with KIDER STORE SOLUTIONS, S.L.. Where appropriate, these complaints should be addressed to the complaint channels of the corresponding entities.
is also not intended to collect suggestions, comments or queries about the activity of the company KIDER STORE SOLUTIONS, S.L.. In this case you can use the contact form.

PROCEDURE
All complaints received will be analyzed and processed by the person responsible for the Complaints Channel of KIDER STORE SOLUTIONS, S.L., within 3 months (6 months for complex cases).
The reported facts will be investigated in a confidential and respectful manner, gathering the necessary additional information.
The necessary measures will be taken to remedy the reason for the complaint.
If necessary, disciplinary measures will be taken.
There will be no retaliation against any informant, or against any other collaborating person, even if the complaint does not succeed, provided they have not acted in bad faith.

The complainant will be informed as long as the complaint is not anonymous.

DATA PROTECTION
KIDER STORE SOLUTIONS, S.L. informs users of the Site that KIDER STORE SOLUTIONS, S.L. respects the current legislation on data protection, as well as its implementing regulations, adopting the necessary technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided, if any, through the Site, taking into account the state of technology, the nature of the data and the risks to which they are exposed.

In the event that when using the services provided by KIDER STORE SOLUTIONS, S.L. on this Site, users should fill in personal data, KIDER STORE SOLUTIONS, S.L. – in compliance with current regulations – will fully inform the user of their rights and will obtain their express and unequivocal consent for the processing of their personal data.

In accordance with the provisions of current data protection regulations, we inform you that the personal data you send by means of communications through the website www.kider.com will be incorporated and processed in the files whose owner is Kider Store Solutions S.L., (C.I.F. B95767604), with registered office at Zabalibar 8 in Amurrio, 01470 Álava, and registered in the commercial register of Álava, Volume 1569, book 0, folio 192, Sheet number VI-17233, Inscription 5.

The user guarantees that the personal data provided to Kider Store Solutions, S.L. are true and correct, being responsible for communicating any changes in them. Kider Store Solutions, S.L. guarantees the security and confidentiality of the information provided. This will be used to facilitate the processing of queries and contacts, as well as to send commercial offers about products and services that may be of interest.

Personal data will be processed in order to manage, administer and provide the services that Kider Store Solutions, S.L. offers to interested parties.

You may address your communications and exercise your rights of access, rectification, cancellation and opposition by sending a communication duly proving your identity to the address Zabalibar 8, Amurrio, 01470 (Álava).